Services of Global Customer Service Institute
Do you wish to avail of our services? Then find out all about the requirements and eligibility criteria!
SERVICES
Eligibility Criteria
Calling out to all the organizations who require certification for all employee levels, the minimum requirements that you need to fulfill include the following:
- Get registered on the application
- Providing a rating of each employee
- Company evaluation will be made on the basis of a variety
- The App will calculate the overall rating The rating will then be made visible to all the clients
- Customers can then freely choose the organization that provides formidable performance based on their rating.
- A comprehensive rating report will be produced
- Strengths and Weaknesses will be focused on A final evaluation report will be produced based on customer suggestions and voices.
- Tailor-made training program to help each organization excel and improvise.
The Certification Levels You Can Choose From
We offer five certification levels for every organization with a few conditions to meet if companies wish to move forth. Each level takes about a year to get finished. On every level, an organization is required to obtain a minimum of 3.5 stars out of 5
To pass from Bronze to Silver and so on and so forth, you must have at least 350 ratings from different individuals in that year to achieve a 3.5 out of 5 stars.
From starting with the Bronze level to ending the certification at the Diamond level, you will successfully complete a customer evaluation with a minimum of 1750 people, which is a huge milestone to reach. This also indicates that you as an organization have undergone a 5-year training and have been accessed quite well.
We Provide the following Mediums of Training
Our training plan is quite simplified and contains the following mediums:
- Online Training
- In-person Training
- Management Training Employee Training
- CSSC ( Customer Service Standard Certification)
- Management Training Books Programs for Employees
- Programs for Managers
Each training session ensures the individuals are taught the right knowledge and know how things work. We believe the best customer service is when a company has secured the right tools for a much better and customer-focused experience. Impress your customers with our courses and certifications, and get started today!